Kiwi is an online travel platform that enables users to search for and book flights, trains, and buses across a wide range of destinations. It offers flexible booking options and tools to help travelers plan complex itineraries with ease.
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Kiwi is an online travel service that provides a comprehensive search and booking engine for flights, trains, and buses. Designed to streamline the travel planning process, Kiwi integrates multiple transportation providers into a single platform, helping users find efficient and cost-effective routes.
Kiwi allows users to explore transportation options based on destination, date, and budget preferences. Its interface supports one-way, round-trip, and multi-city searches, making it suitable for both simple and complex travel plans. By aggregating offers from various carriers, Kiwi helps users compare routes and prices without navigating multiple sites.
One of Kiwi's key features is its algorithm that identifies unconventional combinations of flights and other transport modes, potentially reducing travel costs. Users can customize layovers and stopovers, while the platform automatically builds connections across different airlines and transport companies.
Kiwi’s virtual interlining technology allows travelers to combine flights from airlines that do not typically cooperate. This opens access to more route options, especially for international or less conventional journeys. With coverage extending to destinations worldwide, Kiwi is a practical tool for planning global travel.
Kiwi offers flexible ticket options, including the ability to add travel insurance, select flexible fares, or apply filters for luggage inclusion, overnight layovers, and more. In cases where carriers cancel or reschedule trips, Kiwi’s customer service and refund policies provide assistance based on selected fare types.
While Kiwi focuses on transportation, users can complement their travel plans by accessing accommodation options through Booking.com. This integration allows travelers to manage bookings for both transport and lodging in one place, improving convenience.
The Kiwi platform includes tools such as price alerts, travel hacks, and fare calendars. These features assist users in identifying optimal times to travel or track fare changes. Additionally, users can manage all bookings through a personal account dashboard, accessible online or via the Kiwi mobile app.
Kiwi supports a variety of payment options, including major credit and debit cards, online payment platforms, and sometimes regional payment systems. Currency selection and localized payment experiences are available in many cases to enhance usability for international users.
Customer support is available through multiple channels, including email and online chat. Support availability may vary by service level or booking type. Kiwi also provides detailed help center articles covering topics like ticket changes, refunds, and itinerary disruptions.
Kiwi is a travel platform that centralizes transportation bookings, offering users a wide range of customizable tools and services. Its integration with third-party accommodation providers and focus on multi-modal travel planning makes it a practical resource for organizing domestic and international trips.